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Evercom Correctional Billing Services

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187 complaints

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Evercom Correctional Billing Services social reviews and reports. Join community by posting your own comments or complaints.

Evercom Correctional Billing Services is a branch of Evercom Systems, Inc. and T-Nexis, Inc. Evercom Correctional Billing Services is a provider that offers customer care and account activation centers only to the friends and family members of inmates. Evercom Correctional Billing Services represents several thousands of correctional facilities all over the United States. The employees of the company take care of customer questions, complaints, refund requests and block and unblocks of telephone numbers and provide general information on how to receive calls and how to avoid being disconnected.

Evercom Correctional Billing Services has a special billing support department that offers numerous account servicing programs.
Please try to contact Evercom Correctional Billing Services Customer Service directly prior to posting any complaints on this site.

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Evercom Correctional Billing Services Complaints & Reviews

Evercom Correctional Billing Services Reviews

Anonymous
Evercom Correctional Billing Services - Keeps calling
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Some inmate keeps calling. I tried blocking the number but they kept calling. Tried calling customer service but couldn't get through. Sick of the calls. Finally after 4 nigh...

#295077
Feb 07, 2012
180

Eeyore534
Evercom Correctional Billing Services - Not Happy with Evercom
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I was told about Evercom and checked into this and was directed to Jail Call Solutions and set up an account with them and of course paid money, then was called and given a local p...

#278078
Nov 29, 2011
415

Anonymous
Evercom Correctional Billing Services - Cut service even when the bill is 100.00 on phone bill they say its up to them what we owe then you
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Evercom is not very fair you pay your bill and they still cut service and they blame the phone co. the phone co. says it has nothing to do with it. so we sit with out calls until t...

#258521
Aug 29, 2011
235

Anonymous
Evercom Correctional Billing Services - Evercom ends calls & steals money!
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Nearly every call for the last 6 months have been dropped and I get charged for them to reconnect! Money is missing off my account for reasons I do not understand. I was told my ...

#252002
Jul 29, 2011
319

Anonymous
Evercom Correctional Billing Services - Billed us for services we did not authorize and refused to give info about it
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Evercom is rip off company that hijacks phone services, sets up unauthorized accounts and refuses to give out information on said accounts. Put me on hold and refused to allow me ...

#233722
Apr 22, 2011
729

Blue girl
Evercom Correctional Billing Services - Evercom
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Its terrible.i live in south carolina.and my son is in indiana.i went through evercom.to find out its %23-$25 for 15 mins.and my sister lives right there 20 mins from him and they ...

#225650
Mar 08, 2011
1110

Unknown2...
Evercom Correctional Billing Services - Charged for no service, received no calls and employees refusal to help.
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I am getting charged for calls i am not receiving, they have a automative system that drops the call before you can select the options, evercom just wants to place blame on the jai...

#225342
Mar 06, 2011
352

Anonymous
Evercom Correctional Billing Services - I fucken hate evercom!!!!!!!!!!!!1
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Evercom is the worst fucken company ever they rip you off drop your calls and take ur money you try to call and make the compaint or try to get help and they have no one assist you...

#218253
Jan 26, 2011
911

Audreych...
Evercom Correctional Billing Services - Wrongful charging
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Why punish the family of the inmate? we did nothing wrong. what kick-back does the county get from this??????? there is no compassion for the family. why can not the inmate call a ...

#215263
Jan 07, 2011
528

Lilstevi...
Evercom Correctional Billing Services - Ripping me off dropping calls no traditional billing!!!!!!
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I have been adding money to a prepaid account waiting for my traditional account to be set up i have been waiting over a week and am spending rediculous ammounts sending via wester...

#213327
Dec 27, 2010
1504

Anonymous
Evercom Correctional Billing Services - BUllshit
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I keep trying to put money on the account to talk to my boyfriend but no matter how many times i try it will not go through with the transaction. i have tryed now about ten times ...

#213048
Dec 24, 2010
275

Lovemesm...
Evercom Correctional Billing Services - Evercom
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I am pissed with evercom because they keep accusing me of doing a three way party call when i know you are not suppose to do that so im always making 31.00 dollar payments and bein...

#213002
Dec 23, 2010
376

Anonymous
Evercom Correctional Billing Services - My
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I have been putting money on my boyfriends account the exact same way, every four days for the last month and today I go to do it and it is telling me it is unable to complete my t...

#210729
Dec 08, 2010
315

Anonymous
Evercom Correctional Billing Services - Calls blocked and cannot talk to a person
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I have reactivated my account for inmate calls with Anderson County Jail and the account information online shows payment but is marked as blocked. When I try to call correctional...

#210410
Dec 07, 2010
427

Anonymous
Evercom Correctional Billing Services - Blocked calls from my boyfriend in a jail in MS
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Evercom and Correctional Billing have blocked phone calls from my boyfriend in the Harrison County Detention Center, saying it was my phone carrier. My phone is not blocked and the...

#210283
Dec 06, 2010
332

Stormy813
Evercom Correctional Billing Services - Concerned mother with limited income
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Many times My son has called me from jail with several calls being dropped. I have called customer service and was told to go on-line to submit the time and date the call was made....

#209629
Dec 01, 2010
382

Anonymous
Evercom Correctional Billing Services - Bogus Company
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

This is what I did contact company by email and let them know my issue since I couldn't get a live contact customer service rep. I recommand if any is still having issue with ...

#209563
Dec 01, 2010
926

Hannah326
Evercom Correctional Billing Services - I'm sick of the calls being dropped
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

It is aggravating to have to keep paying the acceptance fee bc u guys hang the phone up on us for no reason u really need to run this like global tel link runs their phone conpany ...

#207515
Nov 16, 2010
253

Rayniya
Evercom Correctional Billing Services - Calls were dropped plenty of times which results in my family having to call back
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Calls are dropped and due to that we are charged another connect fee.every time i put money on i always have less after the payment goes through.now i would like to know how do i g...

#206781
Nov 11, 2010
273

Anonymous
Evercom Correctional Billing Services - Refund request
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Was charged for 3 lost call would like refund phone # is 413 336 8693 call call came from inmate from facilty only was on 2 second befor phone disconnected

#206444
Nov 09, 2010
538

Mdmcnew
Evercom Correctional Billing Services - No transmission of voice of father who is in jail
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I am very upset. I am also disabled. For some reason my father's voice was not transmitted on a call that was mysteriously silent. I am Matthew McNew and he is David McNew (sid 100...

#206018
Nov 06, 2010
302

Anonymous
Evercom Correctional Billing Services - I was stated 150.00 and would not go over till the amount was payed
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Was stated an amount of 150.00, that wouldn't go over until;l 150.00 was payed. My bill was 322.00 i called and talked to Sharon Miller a supervisor and she checked the recordi...

#206009
Nov 06, 2010
420

Anonymous
Evercom Correctional Billing Services - Phone calls
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I was just on the phone talking to my son and the call was terminated stating that no dialing of other digits are allowed and the canceled the call. i was in the middle of a conver...

#204983
Oct 30, 2010
282

Anonymou...
Evercom Correctional Billing Services - Evercom is Deplorable, Reprehensible and Legal Thievery
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

In part, Evercom's home page states "Here you will get access to services that can make this difficult situation easier to manage and provide you with options that help you sta...

#202535
Oct 13, 2010
769

Nancylou
Evercom Correctional Billing Services - I would like to talk to a person is that possible
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I need to talk to someone about my account but can very get passed computer please email me at indpn.com with a phone #or let me know if no humans work there it is ridiculous that ...

#201682
Oct 07, 2010
1168

Ligeiam
Evercom Correctional Billing Services - Call Termination
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I was on a call and they terminated it due to a 3rd party call that wasn't made. When I tried to dispute it they said I would have to fax in a dispute letter, but by the time I pay...

#200752
Sep 30, 2010
423

MHall
Evercom Correctional Billing Services - Kankakee, IL prison phone scam- Company allowed fraud phone calls to be billed to my home.
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

Evercom Systems allowed a prisoner in the Kankakee, IL correctional facility to fraudly use my home phone number to make long distance calls to a third party. The situation was so...

#199692
Sep 23, 2010
1084

Anonymous
Evercom Correctional Billing Services - What a rip!
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I accepted a collect call from an inmate, I was charged $26.60 for 15 minutes. I have tried to contact someone with this company about the ridiculous chagres. The only number provi...

#199375
Sep 21, 2010
411

Anonymous
Evercom Correctional Billing Services - WhAt A rIp OfF !!!!
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

I have a loved one who is in county jail, and this *** company charges me $18.81 to talk to him for 15 freaking minutes!!!! How do these jokers get away with this crap?? Can s...

#194029
Aug 14, 2010
673

Anonymous
Evercom Correctional Billing Services - Telecommunications Act of 1996
5.0 1-800-844-6591 https://www.correctionalbillingservices.com/general/Contactus.aspx

In my opinion, a few of the owners who own Evercom are of course going agains the telecommunications act of 1996 and that is basically to encourage competition. You owners are pol...

#193499
Aug 11, 2010
552
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